Our policy is that you may return or exchange an item, given that it is unused, excluding any shipping charge (even if it was originally free shipping), within a period of fourteen (14) days after delivery. Prior to returning any item, YOU MUST email or call Customer Service at 718-436-2866 for pre-approval and obtain an RMA number. NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA NUMBER. No refunds or exchanges will be made after fourteen (14) days For all inquiries please contact us at: help@bulkforcheap.com Free shipping over $100.00 http://www.bulkforcheap.com